Refund & Cancellation Policy

1. Nature of Services & Current Pilot Offering

Shruti Sadhana (“we”, “our”, or “us”), operated by Spandara Labs, provides authentic digital learning courses, guided recitation audio, and sadhana practice tools for sacred Sanskrit stotrams through our mobile applications and website.

2. Digital Delivery Policy

All content and services provided by Shruti Sadhana are purely digital.

• Instant Provisioning: Upon signing in with your verified Google account or completing any future enrollment, course materials and digital features are unlocked electronically and immediately within the application.
• No Physical Shipment: We do not sell or deliver physical merchandise, CDs, or printed books. No physical shipping fees or logistics tracking are applicable.

3. Cancellation Policy

For any future paid offerings, specialized masterclasses, or recurring subscriptions that may be introduced:

• In-App Subscriptions (Google Play): If you subscribe to a recurring plan through Google Play In-App Billing, you may cancel your subscription at any time directly through the Google Play Store app under Payments & Subscriptions. Cancellation takes effect at the end of the current billing cycle, and you will continue to have access until that period concludes.
• Web / Platform Purchases: If you enroll in a future paid course or digital event via our website, you may cancel your enrollment prior to the course start date by writing to support@shrutisadhana.com.

4. Refund Policy

We strive to provide an enriching and authentic devotional learning experience. Because our offerings are digital audio and educational content accessible immediately upon account authorization, refunds are handled according to the following principles:

A. Eligible Refund Scenarios

• Duplicate Charges: In the event of an accidental multiple billing for the same course or transaction due to technical network error, the duplicate amount will be refunded in full upon verification.
• Technical Defect / Inaccessibility: If technical errors on our platform permanently prevent access to purchased digital content and our technical support team is unable to resolve the issue within 7 business days of your report, you will be eligible for a full refund.
• Unauthorized Transactions: Verified fraudulent or unauthorized transactions will be refunded in accordance with applicable payment network and banking guidelines.

B. Non-Refundable Scenarios

• Where a course or digital module has been significantly completed or consumed.
• Change of mind after accessing proprietary guru recordings and curriculum.
• Failure to attend live scheduled sessions due to individual scheduling conflicts, where recorded sessions are made available.

C. In-App Purchases on Google Play

For purchases made through Google Play In-App Billing, refunds are subject to Google Play’s official Refund Policies. Users can submit refund requests directly via their Google Play account within 48 hours of purchase.

5. Refund Processing Timeline & Method

6. How to Request a Cancellation or Refund

To request assistance with any billing query, duplicate charge, or cancellation, please email our support desk:

Our support team acknowledges all requests within 24 to 48 business hours.